Refunds & Return Policy

Return Eligibility

Returns are accepted only under the following conditions:

• Product received is damaged during transit.
• Product is defective or not functioning properly.
• Incorrect item was delivered.
• Return request is submitted within 7 days of delivery.

Mandatory Unboxing Video

The video must clearly show:

• Package before opening.
• Shipping label.
• Complete unboxing process without any cuts.
• Product condition immediately after opening.

Claims submitted without an unboxing video may not be accepted.

Return Process

1. Contact our customer support within 7 days.
2. Share your Order ID.
3. Provide product photos and unboxing video.
4. Our support team will verify your request.
5. If approved, return instructions will be shared.

Refund Process

• Refunds are initiated only after the returned item is received and inspected.
• Approved refunds are processed within 5–7 business days.
• Refunds are credited to the original payment method.

Replacement Policy

If the product is available in stock, we may provide a replacement instead of issuing a refund.

Non-Returnable Products

• Products damaged due to misuse.
• Used or worn products.
• Customized or personalized items.
• Products returned without required proof.
• Products returned after the return window expires.

Important Notes

• Products must be returned in their original packaging whenever possible.
• Accessories, manuals, and invoices should be included with the return.
• The company reserves the right to reject fraudulent or invalid claims.