Terms & Conditions
Cancellation Policy
At Daina Cosmetics, we understand that plans may change. Please read our cancellation policy carefully before placing an order.
Order Cancellation
Customers may cancel an order within 12 hours of placing it, provided the order has not been processed or dispatched.
Orders Already Shipped
Once an order has been dispatched from our warehouse, cancellation requests cannot be accepted.
Refund for Cancelled Orders
Approved cancellations will be refunded to the original payment method within 5–7 business days, depending on your bank or payment provider.
Cash on Delivery (COD) Orders
For Cash on Delivery (COD) orders, our team may contact customers via phone call or WhatsApp to confirm the order before dispatch.
Cancellation by Company
We reserve the right to cancel any order due to the following reasons:
- Product unavailability
- Pricing or technical errors
- Fraudulent or suspicious transactions
- Failure to verify customer information
In such cases, a full refund (if payment has been received) will be processed to the original payment method.
Contact Us
For cancellation requests or assistance, please contact our customer support team as soon as possible through our Contact Us page or email. We are happy to assist you.
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